We use only high-quality, proven flooring products, and we install them using qualified flooring specialists. It enables us to stand behind our work with the strongest performance promise in the industry: If it isn’t right, we’ll fix it.
Our size, plus our stability and reputation for reliability, give us clout with suppliers. They value us as customers. They will bend over backwards to get us the products and other supplies we need for your project – and they often extend discounts and product exclusives to us that other flooring companies do not receive.
You will always receive our best service and enjoy a hassle-free experience. Should you ever have any questions or concerns, or need to make last-minute changes to the nature or timing of your project, you can do so easily: Just pick up the phone and talk with your epresentative.
Every person at Masterpiece Ottawa Flooring has taken specific industry mandated training for a thorough understanding of our industry. There are always highly-experienced workers on every project. That is crucial because, throughout this industry, if something is going to fail, it is far more likely due to faulty installation than to faulty flooring products.
Masterpiece Ottawa Flooring takes a consultative, no-surprises approach to business. We don’t just install your flooring. We first consult with you to discover what you want in terms of design, convenience and comfort, ease of maintenance, durability and more. We will advise you if what you want cannot be done safely or properly due to location, environmental factors (such as moisture), inherent limitations in the materials, design considerations, time allowed or anything else that would result in a less than completely satisfactory job.
We think everything through, planning every detail of every job to make sure nothing gets overlooked.
To help us plan even better, we have an experienced, full-time estimator to cost your project accurately. And, a full-time purchaser to monitor our inventory of flooring materials, making sure there are no delays due to running low on vital supplies. In short, we have several layers of internal support to make sure – at every stage – that your job will go as planned.
No doubt you’ve had the frustrating experience of being stuck in voicemail limbo. You want to speak with a person – but all you get is automated voicemail or a directory-tree runaround. And, if you do leave a message, there’s no guarantee anyone will call you back. This experience will never happen to you at Masterpiece Ottawa Floors. You will get the answers you want, or speak with the person you need. All our representatives have both direct lines and cell phones to make it as easy as possible for you to reach them. Furthermore, every one of them can be easily accessed from our staff page.